Refund & Cancellation Policy

Effective: August 12, 2026 · Version 2026-08-12

This policy has two parts: consumer one-time purchases and AisleVision Professional subscriptions. They work differently.

Part A — Consumer packages and add-ons

Unused packages

If you have not used any Couture Preview from a paid package or add-on, you may request a full refund within 7 days of purchase. Email aislevisionbridal@gmail.com from the address on your account.

Partially used packages

Once at least one Couture Preview has been generated, the package is considered delivered and is non-refundable, because each preview consumes real AI rendering capacity at the moment it is generated.

Failed previews

If a preview fails to generate due to our error, no Couture Preview is deducted. If you believe one was incorrectly deducted, contact us and we will investigate within 3 business days.

Part B — AisleVision Professional subscriptions

Recurring charges

Professional subscriptions renew automatically until cancelled — monthly for monthly plans, annually for annual plans. Annual plans are a 12-month commitment.

Cancellation

You may cancel at any time from Manage Billing in your Studio. Cancellation stops the next renewal and takes effect at the end of the term you have already paid for. Your Studio keeps full access until that date. We do not pro-rate or refund the unused portion of a term that has already begun, except where required by law.

Renderings are not refundable

Studio renderings refresh monthly, do not roll over, and have no cash value. Unused renderings are not refunded or credited at cancellation or at a plan change.

Plan changes

Upgrades take effect immediately and are pro-rated by our payment processor. Downgrades take effect at the next renewal and are not refunded for the current term. The +5 Client Spaces add-on follows the same rules as the base plan.

Service failures

If renderings fail due to our error, they are not counted against your allowance. If a defect on our side prevents your Studio from generating renderings for a sustained period, contact us and we will make it right, typically with additional renderings or an extension of your term.

After cancellation

When a Professional subscription ends, client projects, renderings and Design Cards are preserved and remain viewable. New renderings require an active subscription. See the Professional subscription terms for details.

Disputes

Please contact us before opening a chargeback. We resolve most refund requests within one business day.

Contact

AisleVision Bridal Studio, LLC
aislevisionbridal@gmail.com